If there were a way to give this hotel fewer stars, I would. (That’s never happened before.) I had to check in very late. The parking lot is empty. (But I had to pay $11 to park in an empty lot.) In the first room, the air conditioner gave off a strange smell.
So, I checked in after midnight and was told at first that I would have to pay for another night. After waiting in a lobby for 20 minutes in my pajamas, I finally got a different room. There are flies and mold in the room.
You can find the hotel here.
I went to “breakfast” because I couldn’t sleep because of the mold. That was a Jimmy Dean egg sandwich or muffin made in a microwave.
Sorry, Marriott, but you are right next to a beautiful campus, and this is the best you can do.
The hotel doesn’t have enough staff, but the people who work there were very nice.
The property is not well taken care of, and the cleaning service leaves a lot to be desired. On both days, there was too much trash in the outdoor bins in front. There was no shampoo or soap in the shower, and the bar for your face was very small.
The air conditioner was loud and didn’t always work right, which was annoying because we could hear the people in the next room all night.
Overall, there are no big problems, but there are enough small ones that I can’t recommend it.
Customer service might have been the worst I’ve ever seen. I reserved a room for a 5-day business meeting. The room was old and had noisy air conditioning. When I got home the first day, my door was wide open. The door was broken and wouldn’t close right, so the people who were cleaning just left it open.
Even if the card was only given to hold the reservation, as is usually the case with booking.com when payment is handled by the hotel, they charged the full amount before I even got there. The TV didn’t work, the room wasn’t cleaned for three days, and, worst of all, they still put a hold on my card a month after they charged the full amount. No one responds to the booking messages, and the staff on the phone just says it’s not their job or they don’t know.
Cost-hikers. When my son had a medical emergency a few days before a game weekend and we had to cancel our plans to go to South Bend, they wouldn’t give us back the money for the two nights that cost over $1,500.
I find it hard to believe that the hotel couldn’t fill the room, given how expensive it was. I travel a lot for work, and I’ve stayed in and dealt with the front desk and management of hundreds of hotels. Their response time and professionalism are some of the worst, and not just when it comes to refunds.
The boss and the staff – You can’t treat your customers badly just because you have a great location near a unique campus and a US sports tradition. Your beliefs don’t match up with those of the Catholic Institution across the street. Not thrilled.